Privacy Policy · ElionNexus

1. Introduction

At ElionNexus, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you use our platform and related services.

By accessing or using ElionNexus, you agree to the practices described in this policy. We may update this policy from time to time, and we encourage you to review it periodically.

2. Information We Collect

We collect information that helps us operate the platform, provide pricing intelligence, and support your organization's account.

2.1. Personal Data

Personal data is information that can identify you or your organization's representatives. This may include:

Full name and job title
Organization name, type, and registration details
Email address and phone number
Billing and payment information
Account credentials and membership tier preferences
Communications you send to our support team

2.2. Non-Personal Data

We also collect technical and usage information that does not directly identify you, such as:

IP address and approximate location
Browser type, device type, and operating system
Pages viewed, features used, and session duration
Referring URLs and interaction timestamps
Aggregated platform usage and performance metrics

3. How We Use Your Information

3.1. Personal Data

We use personal data to:

Provide access to fuel pricing data, alerts, and portal features
Create and manage your organization account and membership
Process payments and send billing-related communications
Respond to support requests and account inquiries
Send service updates, security notices, and product announcements
Comply with legal obligations and enforce our terms

3.2. Non-Personal Data

We use non-personal data to:

Improve platform performance, reliability, and user experience
Monitor usage trends and develop new features
Detect fraud, abuse, and unauthorized access attempts
Generate anonymized analytics about market platform activity

4. Sharing Your Information

We do not sell your personal information. We may share data only in limited circumstances, including:

With service providers who help us operate the platform (hosting, payments, analytics), under confidentiality obligations
With oil company partners when you publish or access pricing data as part of your authorized membership tier
When required by law, regulation, or valid legal process
To protect the rights, safety, and security of ElionNexus, our users, and the public
In connection with a merger, acquisition, or sale of assets, with appropriate notice where required

5. Changes to This Privacy Policy

We may revise this Privacy Policy to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Latest update” date at the top of this page and, where appropriate, notify account holders by email or through the platform.

Your continued use of ElionNexus after changes become effective constitutes acceptance of the updated policy.

6. Contact Us

If you have questions about this Privacy Policy or how we handle your data, please contact us at info@elionnexus.com.